Support
One address, read by a person. There is no ticket system to navigate and no bot in front of it.
Getting in touch
Email support@tinylantern.app. If something went wrong, it helps to include the phone and its Android version, what you tapped, and what happened instead of what you expected.
Never send a password. Nobody here can read yours, and nobody will ever ask for it.
Good to know
Making a page needs internet. The drawing happens on a server, so you need a connection to make one. Once a printable is on your phone it is an ordinary file and needs nothing.
Your first preview is free. See what the app draws for you without buying anything; printing it takes a Page. After that a Page is one colouring page, a few versions of one picture and the printable you choose, and publishing a page earns a little back when somebody unlocks it.
If you cannot sign in
Tap Forgot your password? on the sign-in screen and put in your email address. You get a link, and it goes to a page on this site that says whether it worked and hands the last step back to the app, so open it on the phone Inklingly is installed on, where the app can take it from there.
The link works once and expires, so if it has been sitting in your inbox a while, ask for a new one rather than retrying the old one. The page tells you which of those two happened.
The address is answered the same way whether or not it has an account, so nothing is given away about who is registered, which also means “no mail arrived” can mean you signed up with a different address.
If the sign-up email never arrived
Signing up needs the address confirmed, so nothing works until that mail is opened, and the spam folder is the first place to look.
To get another one, go back to Create an account and put in the same email address and the same password again. That sends a fresh confirmation mail rather than making a second account. There is a limit of one a minute per address, so if it asks you to wait, wait.
If it still does not arrive, write to support@tinylantern.app from the address you are trying to use, and say so.
If a drawing fails or is refused
You are not charged. Any failure puts the Page straight back, whether a timeout, an error on our side, or the model declining the request. That is how spending is built rather than something to ask for.
A refusal means the model would not draw what was asked for. Rewording usually fixes it; if the same reasonable request is refused repeatedly, that is worth an email, because it is the kind of thing that gets improved for everybody at once.
A page that failed still appears in your library with an honest status on it, so a failure is something you can see rather than something that quietly disappears.
If the page is not what you pictured
A Page covers a few versions, so trying again on the same page costs nothing more. The things worth changing, in order: what you asked for in words, then how much should be on the page, then who it is for. That last one is what changes how thick the lines are.
For a photograph, the choice between just the subject and the whole scene makes the biggest difference. A busy background is the usual reason a photo page comes out cluttered.
If a page you published has not appeared
Publishing puts a page in front of other people, so it is checked before it shows up in Discover rather than afterwards. That is usually immediate and occasionally not.
If a page was removed, it is about the page and not a judgement about you, and you can ask why, the Terms list what may not be published. If you simply changed your mind, unpublish it: it leaves Discover at once and its public copy is deleted with it.
Unpublishing does not undo an unlock. Somebody who already spent a Page to unlock your printable keeps it, and the credit you earned stays yours. Closing your account is the case that works the other way round, and the deletion page explains it.
If a page here is taken from your work
If somebody has published a page that comes from your drawing, your photograph or a character you own, email support@tinylantern.app and say so. What helps: enough to find the page, a link, or its title and who published it, what it is taken from and where the original can be seen, who you are and what your connection to the work is.
A person reads it and answers; there is no form and no ticket number, and we will not promise you a deadline we have nobody to keep. A page can be taken down while it is being looked at, which is not a judgement about whoever published it, and an account that keeps doing it loses the ability to publish. The Terms set that out in full.
Deleting your account, or your data
There is a button in the app, and it is immediate. Profile, then Delete account. The account-deletion page is the whole of it: how to ask, what goes, what is kept and how long it takes. The privacy page says what is held in the first place.
Which phones it runs on
It is being built for Android first. There is no iPhone version and no web version, and it is not on any app store yet.